Shipping & Delivery FAQs

• Precise shipping costs and delivery methods (i.e. overnight shipping, 2 day shipping, Southern California local delivery, and Pasadena pickup) will be calculated at checkout depending upon your zip codes & the items in your cart. Please note: you always need to input your address at checkout, even if you want to pick up in Pasadena, as your shipping/delivery/pick-up options are determined by your zip code.
• We are closed on Sundays. We ship Monday-Thursday.
• Saturday deliveries (via shipping) are always at least $20 more, depending on the size of your shipment - please complete your order and email info@yvonnesvegankitchen.com to request a Saturday delivery and we will confirm and invoice you separately for the extra charge.
• 2-day Shipping is $13 flat rate and is for cookies, crackers, care packages, & gift boxes that do not include cheese, donuts, or cake.
• Overnight shipping is the only shipping method available for cakes, cheese, donuts, and any orders that include any of these items.
• If your order includes an item that requires a week's notice (our cakes, cupcakes, gift baskets, & cheese platters) along with an item that does not require this notice (cheese, cookies, crackers, & donuts) we will require the one-week minimum notice for the entire order, and ship everything together. To receive your other items sooner, please place a separate order.
• Our cakes and cheese can only be shipped overnight; if you order these in combination with other items, everything will be shipped overnight. If you do not want to pay overnight for everything, please place a separate order for your non-overnight items.
• In the rare event that an overnight order is not delivered in time due to unforeseen weather or another FedEx-related delay, Yvonne’s Vegan Kitchen is not held responsible for the delay. We are not able to refund customers for packages that are received late because of circumstances beyond our control. It is for this reason that we always recommend ordering early.  
• Orders are shipped Monday - Thursday. If your order is received by 12pm PST Monday - Thursday, we will ship out same day and you could receive your order as soon as the next day. Please be advised that this might change depending on product availability. For freshness purposes, if we receive your order after 12pm PST on a Thursday, your order will be shipped out on Monday. (We don’t ship orders from Friday-Sunday because packages typically sit over the weekend at FedEx ship centers. Even if an overnight shipment is made on a Friday, it has been our unfortunate experience that they don’t always get delivered on Saturday. We resume filling orders on Monday for that reason.)
• If you selected shipping (any method), we will email you tracking once your order ships.
• Items are prepared fresh and shipped directly from the bakery.
• Orders cannot be shipped to PO boxes.

• Delivery to Pasadena & South Pasadena (+$10.00)
• Delivery to Glendale, Burbank, Silverlake, Los Feliz, & Echo Park, & Eagle Rock (+$15.00)
• Delivery to Downtown Los Angeles (+$15.00)
• Delivery to Santa Monica, Marina del Rey, Venice, Brentwood, & Pacific Palisades (+$45.00)

• Delivery to Malibu (+$65.00)
• Delivery to Thousand Oaks (+$65.00)
• Delivery to Calabasas & Westlake Village (+$45.00)
• Delivery to Orange County (+$85.00)
• Delivery to Long Beach & South Bay (+$50.00)
• Delivery to Mid City, West Hollywood, Fairfax, Koreatown, & Hancock Park  (+$25.00)
• Delivery to Upland (+$40.00)
• Delivery to Arcadia, La Canada, Sierra Madre, Monrovia, Glendora, San Marino,  & Alhambra (+$25.00)
• Delivery to Studio City, Sherman Oaks, & Encino (+$30.00)
• Delivery to Porter Ranch & Simi Valley (+$48.00)
• Delivery to Hollywood (+$28.50)
• Delivery to Bel Air & Beverly Glen (+$58.00)
• Delivery to Beverly Hills (+$45.00)
• Delivery to USC (+28.00)

If your area is not listed or is not available for delivery at checkout, please email us to request a price: info@yvonnesvegankitchen.com 

Free Pick-up in Pasadena: if you selected free pick-up in Pasadena, we will be in touch via email with the date and time that your items are ready. Please wait for this email prior to picking up your order, as we are not a storefront.

• Pickup is available Monday - Friday from 9am-12pm at 1190 N. Fair Oaks Ave. #101 Pasadena, CA. If you would like to request to pick-up on a Saturday, please email us. 
• You are welcome to write your preferred pick-up date & time in the notes box on the Cart page. 

Cake Orders:

• All cakes, cupcakes, gift baskets, and platters require one week minimum notice. 
• If your order includes both a cake and a different item (cookies, crackers, donuts, etc.) we will require at least one week minimum notice for the entire order, as this is our policy for cake orders. To receive your other items sooner, please place a separate order.
• If you are wondering when your cake is going to ship, please check the cake delivery date that you selected at checkout. We will ship the day before your selected date so that your cake arrives on your chosen date.
• Please note: if you requested a Saturday, Sunday, or Monday delivery date for your cake, we will ship on the prior Thursday so you can receive your cake on Friday, as weekend shipments aren’t always guaranteed by FedEx. (In our experience, Saturday shipments are not always guaranteed.) Reminder: we ship Mondays through Thursdays unless you coordinate with YVK to receive a Saturday delivery, which is more costly and again not always guaranteed to arrive on Saturday.
• Please email info@yvonnesvegankitchen if you would like to order a RUSH ORDER cake (less than 1 week's notice) with the cake design, size, flavor, date desired, and any dietary allergies. There will be a rush fee of $30 applied to your final invoice.

Our Process:

• If you ordered a gift, we will be in touch with the recipient to let them know when we plan to deliver. If your gift is a surprise, please let us know in your order notes; we will only contact the recipient if we can’t get a hold of them at the time of delivery. We will leave the delivery at their doorstep if we don’t get a hold of them.