In the rare event that an overnight order is not delivered in time due to unforeseen weather delays or another FedEx-related delay, Yvonne’s Vegan Kitchen is not held responsible for the delay. We are not able to refund customers for packages that are received late because of circumstances beyond our control. It is for this reason that we always recommend ordering early.
Orders are shipped Monday - Thursday. If your order is received by 12pm PST Monday - Thursday, we will ship out same day and you could receive your order as soon as the next day. Please be advised that this might change depending on product availability. For freshness purposes, if we receive your order after 12pm PST on a Thursday, your order will be shipped out on Monday. (We don’t ship orders from Friday-Sunday because packages typically sit over the weekend at FedEx ship centers. Even if an overnight shipment is made on a Friday, it has been our unfortunate experience that they don’t always get delivered on Saturday. We resume filling orders on Monday for that reason.)
We make every effort to ship on your REQUESTED ship date, but we CANNOT guarantee your package will always ship on this date. Once shipped, your package will arrive in the number of days specified in the shipping option you choose.
Orders cannot be shipped to PO boxes.
Precise shipping costs and delivery methods (i.e. overnight shipping, 2 day shipping, & Southern California local delivery) will be calculated at checkout depending upon your zip code & the items in your cart. Please note: you always need to input your full address at checkout, even if you want to pick up in Pasadena, as your shipping/delivery/pick-up options are determined by your zip code.
If you select shipping at checkout, we will email you tracking information once your order ships.
Saturday deliveries (via shipping) are always at least $20 more, depending on the size of your shipment - please complete your order and email email@example.com to request a Saturday delivery and we will confirm and invoice you separately for the extra charge.
2-day Shipping is $13 flat rate and is for cookies, crackers, care packages, & gift boxes that do not include cheese, donuts, or cake.
Overnight shipping is the only shipping method available for cakes, cheese, donuts, and any orders that include any of these items.
If your order includes an item that requires a week's notice (our cakes, cupcakes, gift baskets, & cheese platters) along with an item that does not require this notice, we will require the one-week minimum notice for the entire order, and ship everything together. To receive your other items sooner, please place a separate order.
Our cakes and cheese can only be shipped overnight; if you order these in combination with other items, everything will be shipped overnight. If you do not want to pay overnight for all items, please place a separate order for your non-overnight items.
Local hand delivery is available on all items for orders going to select Southern California zip codes within our delivery radius. If you selected local delivery, we will contact you to let you know when we plan to deliver. If you live in Southern California and are unable to select local delivery at checkout, please email firstname.lastname@example.org to request to be added to our delivery radius.
If you select free pick-up in Pasadena, we will send an email confirming that your order is ready. Please wait for this email prior to picking up your order.
If you are ordering for a time-sensitive event, our bakery strongly recommends scheduling your cake to arrive for delivery at least 1-2 days before you will be serving the item.
All custom cake orders require a minimum of one month's notice.
Any major changes to your custom order must be made at least a week out from the scheduled delivery/pick-up date.
For a rush custom cake order, depending on the cake design, the minimum rush fee is $50. Rush orders are ready within one week if our schedule is able to accommodate. Email email@example.com to inquire.
For all rush cake orders: once a rush cake has been paid for, no changes to the cake design can be made; these rush orders are final and no refunds on cancellations will be made.
If you need to postpone your order for another date, we are happy to move your order to a different date with at least two week’s notice.
Due to the sensitive nature of our products, we are unable to accept any items back after they have left our production kitchen. All products are the responsibility of the customer once they leave our production kitchen.
If an order marked for shipping has already left our kitchen, we will not be able to cancel the order or offer any type of refund once tracking information has been sent to the customer.
Thank you for your understanding of our refund and cancellation policies. Any requests outside of the time frames in our policies will not be accommodated. Our policies are subject to change depending on the situation.
For standard items:
For custom items:
For rush orders:
We understand that COVID can affect anyone at any time and that events can be cancelled with little to no notice. For this reason, we have updated our cancellation policy for COVID. The below only applies in the event that COVID is involved.
We are unable to cancel or refund any custom orders with less than 1 week notice (or 5 business days).