Ordering Info + Our Policies

Our Process: 

  • Please note, as all products are plant-based, as long as your shipment arrives cool, items can be re-frozen or refrigerated as appropriate.
  • Items are prepared fresh and shipped directly from the bakery; we require up to 24-36 hours to process your order.
  • If you ordered a gift, we will be in touch with the recipient to let them know when we plan to deliver. If your gift is a surprise, please let us know in your order notes; we will only contact the recipient if we can’t get a hold of them at the time of delivery. We will leave the delivery at their doorstep if we don’t get a hold of them. 
  • We do not apply discount codes to past orders. 



  • In the rare event that an overnight order is not delivered in time due to unforeseen weather delays or another FedEx-related delay, Yvonne’s Vegan Kitchen is not held responsible for the delay. We are not able to refund customers for packages that are received late because of circumstances beyond our control. It is for this reason that we always recommend ordering early.

  • Orders are shipped Monday - Thursday. If your order is received by 12pm PST Monday - Thursday, we will ship out same day and you could receive your order as soon as the next day. Please be advised that this might change depending on product availability. For freshness purposes, if we receive your order after 12pm PST on a Thursday, your order will be shipped out on Monday. (We don’t ship orders from Friday-Sunday because packages typically sit over the weekend at FedEx ship centers. Even if an overnight shipment is made on a Friday, it has been our unfortunate experience that they don’t always get delivered on Saturday. We resume filling orders on Monday for that reason.)

  • We make every effort to ship on your REQUESTED ship date, but we CANNOT guarantee your package will always ship on this date. Once shipped, your package will arrive in the number of days specified in the shipping option you choose.

  • Orders cannot be shipped to PO boxes.

  • Precise shipping costs and delivery methods (i.e. overnight shipping, 2 day shipping, & Southern California local delivery) will be calculated at checkout depending upon your zip code & the items in your cart. Please note: you always need to input your full address at checkout, even if you want to pick up in Pasadena, as your shipping/delivery/pick-up options are determined by your zip code.

  • If you select shipping at checkout, we will email you tracking information once your order ships.

  • Saturday deliveries (via shipping) are always at least $20 more, depending on the size of your shipment - please complete your order and email info@yvonnesvegankitchen.com to request a Saturday delivery and we will confirm and invoice you separately for the extra charge.

  • 2-day Shipping is $13 flat rate and is for cookies, crackers, care packages, & gift boxes that do not include cheese, donuts, or cake.

  • Overnight shipping is the only shipping method available for cakes, cheese, donuts, and any orders that include any of these items.

  • If your order includes an item that requires a week's notice (our cakes, cupcakes, gift baskets, & cheese platters) along with an item that does not require this notice, we will require the one-week minimum notice for the entire order, and ship everything together. To receive your other items sooner, please place a separate order.

  • Our cakes and cheese can only be shipped overnight; if you order these in combination with other items, everything will be shipped overnight. If you do not want to pay overnight for all items, please place a separate order for your non-overnight items.


Local Delivery Fees: 

Local hand delivery is available on all items for orders going to select Southern California zip codes within our delivery radius. If you selected local delivery, we will contact you to let you know when we plan to deliver. If you live in Southern California and are unable to select local delivery at checkout, please email info@yvonnesvegankitchen.com to request to be added to our delivery radius.

  • Delivery to Arcadia, La Canada, Sierra Madre, Monrovia, Glendora, San Marino, & Alhambra (+$35.00)
  • Delivery to Bel Air & Beverly Glen (+$80.00)
  • Delivery to Beverly Hills (+$63.00)
  • Delivery to Calabasas, Westlake Village, & Woodland Hills (+$63.00)
  • Delivery to Cheviot Hills & Century City (+$49.00)
  • Delivery to Culver City (+$49.00)
  • Delivery to Downtown Los Angeles (+$22.00)
  • Delivery to Glendale, Burbank, Silverlake, Los Feliz, Echo Park, & Eagle Rock (+$22.00)
  • Delivery to Hollywood (+$40.00)
  • Delivery to Long Beach, South Bay, & El Segundo (+$70.00) 
  • Delivery to Malibu (+$90.00)
  • Delivery to Mid City, West Hollywood, Fairfax, Koreatown, & Hancock Park  (+$35.00)
  • Delivery to Orange County (+$118) 
  • Delivery to Pasadena and surrounding areas (+$15.00-$22.00)
  • Delivery to Porter Ranch & Simi Valley (+$66.00)
  • Delivery to Rowland Heights (+$55.00)
  • Delivery to Santa Monica, Marina del Rey, Venice, Brentwood, & Pacific Palisades (+$63.00)
  • Delivery to South Pasadena (+$15.00)
  • Delivery to Studio City, Sherman Oaks, & Encino (+$49.00)
  • Delivery to Tarzana (+49.00)
  • Delivery to Temple City (+35.00)
  • Delivery to Thousand Oaks (+$90.00)
  • Delivery to Upland (+$56.00)
  • Delivery to USC (+39.00)
  • Delivery to Van Nuys (+49.00)
  • Delivery to Westwood, etc. (+49.00)


Free Pick-up in Pasadena:

If you select free pick-up in Pasadena, we will send an email confirming that your order is ready. Please wait for this email prior to picking up your order.

  • Our pickup window is M-F 8am-5:30pm, Saturday 9am-5:30pm, and Sunday 11am-4:30pm at 11 W. Dayton Street Pasadena, CA 91105. (We have moved!)
  • Any orders marked for “pick up” that are not picked up from after the set time/date will NOT be refunded. Orders that require delivery and cannot be delivered due to customer's wrong information or availability will be taken back to Yvonne's Vegan Kitchen and stored until further notice for the customer.

Catering Platters (standard items):

  • All platters require at least one week's notice.
  • If you'd like to request a rush order for a platter, meaning that you need the platter within the week of ordering, the rush fee is $30-$50, depending on size of order.
  • Any major changes to your order must be made at least a week out from the scheduled delivery/pick-up date.

Standard Cake Orders:

  • All standard cakes, cupcakes, gift baskets, and platter orders need to be made and paid for a week in advance, at the latest. It is best to make standard cake orders more than one week out, as the deadline is one week prior to your pick-up date.
  • Major changes to your order cannot be made within three days of the scheduled delivery/pick-up date.  
  • Rush orders are a $30 fee and are ready within one week if our schedule is able to accommodate. 
  • For all rush cake orders: once a rush cake has been paid for, no changes to the cake design can be made; these rush orders are final and no refunds on cancellations will be made. 
  • If you need to postpone your order for another date, we are happy to move your order to a different date with at least one week's notice.
  • If you are wondering when your cake is going to ship, please check the cake delivery date that you selected at checkout. We will ship the day before your selected date so that your cake arrives on your chosen date.
  • Please note: if you requested a Saturday, Sunday, or Monday delivery date for your cake, we will ship on the prior Thursday so you can receive your cake on Friday, as weekend shipments aren’t always guaranteed by FedEx. (In our experience, Saturday shipments are not always guaranteed.) Reminder: we ship Mondays through Thursdays unless you coordinate with YVK to receive a Saturday delivery, which is costlier and again not always guaranteed to arrive on Saturday.
  • Please be advised: each of our items are lovingly made by hand and may not be exactly identical to all photos on our website. Please take into consideration that adding an inscription, berries, sprinkles, and other customizations will alter the appearance of each cake. Additionally, all buttercream colors are mixed by hand and flowers are hand-piped. For this reason, colors and flowers might be slightly different with each cake.
  • If you are ordering a cake marked  *Local delivery & pick-up only* but would like it shipped and to assemble at home, please email us: info@yvonnesvegankitchen.com.
  • If you are ordering for a time-sensitive event, our bakery strongly recommends scheduling your cake to arrive for delivery at least 1-2 days before you will be serving the item.

    Custom Orders:

    • Please visit this page to place all custom orders.

    • All custom cake, cookie, and/or cupcake orders require a minimum of one month's notice. Orders with less than 1 month's notice will incur a minimum rush fee of $30, based on order size. Orders with less than 1 week's notice will have a minimum rush fee of $50, also based on order size. Rush orders are ready within one week if our schedule is able to accommodate. Email info@yvonnesvegankitchen.com to inquire. In addition to the timing, rush fees may be more based on the cake/cookie/cupcake design and order size.

    • Any major changes to your custom order must be made at least a week out from the scheduled delivery/pick-up date.

    • For all rush custom orders: once a rush cake has been paid for, no changes to the cake design can be made; these rush orders are final and no refunds on cancellations will be made. 

    • If you need to postpone your order for another date, we are happy to move your order to a different date with at least two week’s notice.

    • Our custom cakes are only available for local delivery (Los Angeles/Orange County) or for pick up from our Pasadena storefront. We do not ship custom cakes.


    • We ask for a minimum of 1 week's notice for all Sampler Boxes.
    • Please note that all requests must be submitted at least one week before your earliest proposed date to receive your Sampler Box.
    • Any major changes to your order must be made at least a week out from the scheduled delivery/pick-up date.
    • If you'd like to request a rush order for your wedding cake, the fee will range from $50-200 (if made within a week), depending on size and style.

    Email info@yvonnesvegankitchen for inquiries. We will get back to you within 24-48 hours. For immediate assistance, please call us: (310) 869-7181.

    Refunds & Cancellations: 

    Due to the sensitive nature of our products, we are unable to accept any items back after they have left our production kitchen. All products are the responsibility of the customer once they leave our production kitchen. 

    If an order marked for shipping has already left our kitchen, we will not be able to cancel the order or offer any type of refund once tracking information has been sent to the customer. 

    Thank you for your understanding of our refund and cancellation policies. Any requests outside of the time frames in our policies will not be accommodated. Our policies are subject to change depending on the situation.

    For standard items:

    • If you provide one week's notice prior to your delivery/pick-up date to cancel your order, you will receive a refund, minus the credit processing fee. If we receive your cancellation notice any less than one week prior to the delivery/pick up date, we are unable to offer any refund for your order.
    • If you made a mistake when placing your online order, contact us within 24 hours and we can modify your order.

    For custom items and weddings:

    • If you provide one month’s notice prior to your delivery/pick-up date to cancel your order, you will receive a refund, less the credit processing fee and admin fee. If we receive your cancellation notice any less than one month prior to the delivery/pick up date, we are unable to offer any refund for your order.

      For rush orders:

      • We do not offer any refunds on standard or custom rush orders (the rush fee nor the cost of the items ordered) no matter the amount of notice given. After the rush fee is paid, there will be no refunds given. 

      Cake Returning Refund Policy:
      At Yvonne’s Vegan Kitchen, we take pride in creating delicious gluten-free and vegan cakes made with high-quality ingredients. Our gluten-free cake is made with gluten-free oat flour and other gluten-free ingredients. We understand that dietary preferences and tastes vary, and while we strive to ensure customer satisfaction, we cannot guarantee that every individual will enjoy our cakes.

      Therefore, please note the following policy regarding cake returns and refunds:

      1) No Returns or Refunds:
      Due to the perishable nature of our products, we do not accept returns or offer refunds on cake purchases. This policy applies regardless of whether the cake has been partially or fully consumed.

      2) Try Before You Buy:
      We encourage customers who are unsure about our cakes to sample them before committing to a larger purchase. We offer cupcakes and cake slices for purchase, allowing customers to taste our products before ordering a full cake.

      3) Understanding Gluten-Free Vegan Cakes:
      It's important to recognize that gluten-free and vegan cakes may have a different taste and texture compared to traditional cakes. Our cakes are crafted with care to meet the dietary needs of our customers, but we acknowledge that they may not be suitable for everyone's palate.

      4) Quality Assurance:
      While we stand behind the quality of our products and strive to meet the highest standards, if there is an issue with the quality or integrity of the cake due to a production error, please contact us immediately for assistance.

      We appreciate your understanding and support of our business. If you have any questions or concerns regarding our cake returning refund policy, please don't hesitate to reach out to our customer service team at info@yvonnesvegankitchen.com 

      Thank you for choosing Yvonne’s Vegan Kitchen for your gluten-free and vegan dessert needs.


      We understand that COVID can affect anyone at any time and that events can be cancelled with little to no notice. For this reason, we have updated our cancellation policy for COVID. The below only applies in the event that COVID is involved.

      We are unable to cancel or refund any custom orders with less than 1 week notice (or 5 business days). 

      We are more than happy to issue a refund for standard items (orders placed on our website) with a minimum 72 hours advance notice before the pick-up/delivery date/shipping date. If we receive notice less than 72 hours in advance, we are only able to issue store credit. Please be advised that if your shipped order is already in transit/the shipping label has been printed, we will not be able to issue any kind of refund/store credit.
      Store credit can be used for custom or standard orders on website. Orders placed with store credit are unable to be cancelled, no exceptions. Thank you for your understanding of our policies during this time.